Privacy Policy

1. Overview

At Rumpl, we respect your privacy and value your trust.
This Privacy Policy explains how we collect, use, and protect your personal information, make a purchase, sign up for our marketing programs, or otherwise interact with us. By purchasing our products, you agree to this Privacy Policy.

2. Who We Are

Rumpl, Inc.
1818 NW 25th St
Portland, Oregon 97210, USA

Rumpl is the data controller for the personal information collected through the Rumpl site and related services.

3. Information We Collect

Rumpl collects information in three primary ways: information you provide, information collected automatically, and information from third parties.

3.1 Information You Provide

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment and purchase details
  • Customer service inquiries, reviews, and survey responses

3.2 Information Collected Automatically

  • Browser, device type, and operating system
  • IP address and approximate location
  • Website usage data (pages visited, time on site, clicks)
  • Cookies, pixels, and similar tracking technologies

3.3 Information from Other Sources

We may receive limited information from partners such as analytics, advertising, and social media platforms to help us improve our services and marketing.

4. How We Use Your Information

We use your personal information to:

  1. Process, fulfill, and ship your orders
  2. Communicate with you about your purchases or account
  3. Send newsletters, promotions, and updates (if you opt in)
  4. Improve our website, products, and marketing performance
  5. Detect, prevent, or investigate fraud or security issues
  6. Comply with applicable laws and regulations

We do not sell your personal data, but we may share it with trusted partners who help us operate our business (such as payment processors, shipping providers, and marketing platforms).

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Keep your cart and preferences saved
  • Measure site performance and traffic
  • Personalize content and recommendations
  • Deliver relevant ads on other platforms

You can control or disable cookies in your browser settings. Certain site features may not function properly without them.

6. Text Messaging Program

If you opt in to receive text messages from Rumpl:

  • We may send order updates, offers, or reminders.
  • You can opt out anytime by replying STOP.
  • Message frequency varies; standard data and message rates apply.

For support, contact info@rumpl.com.
Participation is optional and not required to make a purchase.

7. Data Sharing and Disclosure

We share personal information only when necessary, including with:

  • Service providers (payment, shipping, marketing, analytics)
  • Business partners (co-branded promotions or campaigns)
  • Legal authorities, if required to comply with the law

All partners are bound by confidentiality and data protection agreements.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access and request a copy of your personal data
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Object to or restrict certain processing
  • Withdraw consent (where applicable)
  • Opt out of targeted advertising or data sharing

To exercise your rights, contact info@rumpl.com.
We may request verification before processing your request.

State Privacy Rights

Residents of California, Virginia, Colorado, Connecticut, and Utah may have additional rights under state privacy laws, including the right to:

  • Opt out of the “sale” or “sharing” of personal data for advertising
  • Request access, correction, or deletion of their data

To submit a request or opt out, email info@rumpl.com.

9. Data Retention

We keep your data only as long as necessary to:

  • Provide and improve our services
  • Fulfill contractual and legal obligations
  • Resolve disputes or enforce our agreements

After that, data is securely deleted or anonymized.

10. International Users (GDPR/EEA)

If you are located in the European Union, UK, or EEA, you have the right to:

  • Access, correct, or delete your personal data
  • Request data portability
  • Restrict or object to processing
  • File a complaint with your local data authority

We transfer data outside the EEA using appropriate safeguards, such as Standard Contractual Clauses.

11. Security

We use industry-standard security measures — including encryption, secure servers, and restricted access — to protect your information.
While we take all reasonable steps to safeguard your data, no online system is 100% secure.

12. Children’s Privacy

Our website and marketing are not directed at children under 13.
We do not knowingly collect or store personal information from minors.
If we become aware that we’ve collected such data, we’ll delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we’ll update the “Effective Date” above.
We encourage you to check this page periodically for the latest information.

14. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact Rumpl:
info@rumpl.com
Rumpl, Inc. – 1818 NW 25th St, Portland, OR 97210, USA

Effective Date: 10.10.25
Last Updated: 11.11.25

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Backorders will ship in 28 days.
Return Policy

We accept returns within 60 days of delivery.

To start a return, please email info@rumpl.com with your original order confirmation. Once we review your request, we’ll provide the necessary return details and a packing list.

Please note that customers are responsible for packing and shipping their return items. Rumpl will not be able to provide return shipping labels, and all return shipping costs are the responsibility of the customer. The original shipping cost will not be refunded.

Once your return is received and processed by our warehouse, your refund will be issued within 7 business days.